Returns & refunds
A bracelet meant to hold years of memories should feel right from day one. Here's how returns, exchanges and faulty pieces work if something isn't right.
Getting your address right
Double-check your name and shipping address at checkout. Once an order ships (within 2 business days of placing it) we're unable to edit the address.
If a package is undeliverable because of an address mistake on your end, we won't be able to refund or replace it. We can arrange a reshipment, but you'd cover the cost.
Order changes
Orders can't be cancelled once placed. If it isn't right for you after it arrives, you're welcome to send it back under the return terms below.
Sending something back
You have 30 days from delivery to request a return. Message us via Contact us and we'll send you the return address, return shipping is at your own cost.
Charms and bases need to come back unworn and undamaged; we can't accept anything that shows signs of use or was harmed by forcing a charm onto a link.
Once it reaches us, we will review within 2 business days and refunds will be sent back within 5-10 business days after that. Returning a full order refunds the order total amount excluding the shipping fees.
Exchanges
We don't do direct exchanges. You will need to send back anything unworn and undamaged for a refund as per the above process, then place a new order for what you'd like instead.
If something's faulty
Because many charms are handworked, small variations from the website photos are part of the piece, not a defect. Our stainless steel resists tarnish under normal wear. Chlorine, sea salt, perfume and sunscreen can still dull the finish over time, and that gradual wear isn't something we can cover.
If something arrives faulty, contact us with a photo and your order number, and let us know if you'd prefer a repair or a refund.
Still need a hand?
Reach us anytime at hello@lamiastoria.com.